Returns & Exchanges

We want you to love your new look, which is why we offer a 30-day return policy on all unopened and unworn hair extensions in their original packaging. For hygiene and safety reasons, the security seal must remain intact to qualify for a full refund or exchange.

1

Verify Eligibility

Ensure your hair extensions have not been removed from the main compartment and the gold security seal is unbroken.

2

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

3

Pack and Ship

Securely package your items and attach the prepaid shipping label provided via the portal, then drop it off at any authorized carrier location.

4

Processing and Refund

Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing